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Japanese travel agency sells hotel chat system to reduce coronavirus exposure

The travel agency JTB Corp. has started selling its communication system called Kotozna In-Room, which allows guests and staff to chat with accommodation staff on their smartphone to reduce exposure to coronavirus.

The system, which was developed jointly with the Tokyo-based multilingual chat service provider Kotozna Inc., can translate 109 languages ​​and thus enables communication with foreign guests in their native language.

Most accommodations offer tablets in the guest rooms for communication. However, the new system can alleviate the fear of infection by allowing guests to use their smartphones.

Once guests scan a QR code on their smartphone, they can chat with property staff from anywhere in the facilities without downloading an application.

The system can also help streamline accommodation operations by answering standard questions from chatbots so staff can do other work.

JTB charges a minimum of $ 2,400 per accommodation and an additional monthly fee per room.

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